As the world leader in dental products and education, we value our suppliers as sustainable partners in delivering on our Mission.
Our Purpose and Mission
Every day, we empower dental professionals all over the world to provide millions of patients with better dental care and make people smile.
As the leader in the dental industry, it is our responsibility to deliver meaningful innovation and maintain our customer focus every day. We are accountable to our customers and each other to keep our promises and to be a trusted partner.
When we do this, we win as a team, improve the lives of patients, dental professionals, our employees and deliver the results to our shareholders.
Expectations of Dentsply Sirona and our Suppliers
At Dentsply Sirona, we’re looking for suppliers who share our values and commitment to:
- Ethical business practices including creating a safe work environment for their employees, and compliance with all laws pertaining to human rights including the California Transparency in Supply Chain Act of 2010, the UK Modern Slavery Act of 2015, and similar laws in other countries pertaining to child labor and human trafficking
- Exceptional quality materials and/or services delivered on time
- Delivering value to our customers, and
- Bring innovations and work with us to develop new and creative solutions to improve user and customer experiences.
Our aim is it to develop sustainable partnerships with our supplier community, together delivering innovation, supply continuity and continuous improvement.
As a Dentsply Sirona Supplier, you are a valued member of our stakeholder community and can expect to be treated with respect. Dentsply Sirona welcomes all suppliers of every background and business size including Minority, Women-owned, and Veteran-owned suppliers.
In a spirit of continuous improvement, we provide feedback to our supplier community and are always open to new ideas on how we can better serve our customers together.
Helpful links for existing Dentsply Sirona suppliers
Dentsplysirona expects the highest commitment to ethical behavior from ourselves and our suppliers.
Dentsply Sirona Code of Ethics and Business Conduct
Current Dentsply Sirona General Terms and Conditions for Purchase of Goods and Services, dated 1-Oct-2020 and effective upon receipt
We have a contract agreement or framework agreement with DS, how will updated PO T&C impact us?
Please read our PO T&C section 1.3
When will the PO T&C take effect?
Effective upon receiving signed supplier notification from VP Procurement
If you have further questions to the attached PO T&C, please send your queries to your DS point of contact and will be escalated internally to address in a timely manner.
All supplier invoices must follow the directions from Global Procurement & Accounts Payable stated below for seamless and quick invoice processing.
Invoices received without a purchase order number or DS Point of Contact will require additional processing time and may impact the timeliness of payment.
- Invoices must state Purchase Order #. We do not need a copy of PO issued by DS.
- If you have multiple SoWs with DS, ensure you state the correct PO# on the invoice.
- Invoices must clearly state name of DS Point of Contact.
- If our POs are itemized, invoices must also be itemized for the goods delivered or services provided.
- Only electronic invoices or credit notes in PDF format must be sent to the email address mentioned on the PO footer.
- Invoices sent to DS Point of Contact email ID will not be processed for payment.
- Multiple invoices need to be submitted as separate documents.
- Multiple documents can be sent in a single email (max size 50 megabytes).
- Invoices should be in black and white, without color or shading
- We do not accept
- Proforma invoices
- Links to portals to download invoices
- Poor quality invoices
- Pictures of invoices
- Reminders
- Statements etc.
Accounts Payable Inquiries:
North American suppliers
- AP-US@dentsplysirona.com
EMEA suppliers
- AP-German@dentsplysirona.com
- AP-French@dentsplysirona.com
- AP-Italian@dentsplysirona.com
- AP-Spanish@dentsplysirona.com
- AP-English@dentsplysirona.com
Communication letter:
Dated: November 2020
- From systems perspective, supplier must be onboarded before invoice can be paid. Please provide all documents requested by the DS stakeholder in a timely manner.
- Payment terms are mentioned on the PO. Immediate payment requests are not entertained unless authorized earlier.
- DS preferred payment method is electronic (for example ACH, WIRE, SEPA etc.)
- For payment status, please contact us at one of our emails below.
Accounts Payable Inquiries:
North American suppliers
- AP-US@dentsplysirona.com
EMEA suppliers
- AP-German@dentsplysirona.com
- AP-French@dentsplysirona.com
- AP-Italian@dentsplysirona.com
- AP-Spanish@dentsplysirona.com
- AP-English@dentsplysirona.com